Built for the phone you can’t always answer.
Plumbers, electricians, HVAC and other on-site trades run on the phone — and lose jobs the moment it rings out. Totally Called keeps every call attached to the right customer in Pipedrive, whether you pick up or not.
What we hear from trades
You’re up a ladder, not at a desk
A missed call from a trade business is often a job going to whoever answers next. The call still needs to be visible and followed up — not lost in a phone’s recent-calls list.
The job history lives in someone’s head
Which customer called, what they needed, whether a quote went out — when it’s only in one person’s memory, it’s gone the day they’re off sick or the job gets handed to someone else.
Office and field aren’t always in sync
Whoever’s in the van needs the same customer context as whoever’s at the desk — without a second app or a shared spreadsheet.
Features that already ship, mapped to your day
Every item below is available today — the title and description are the same ones on the features page. One plan includes the complete product from day one.
Missed-call visibility
LiveUnanswered inbound calls log distinctly rather than blending in — configurable as an open task, a done note, or blended with answered calls.
Trades — A call missed on-site logs distinctly from an answered one, so a job enquiry that rang out doesn’t quietly disappear — it’s a visible task, not a gap in the log.
Missed-call auto-text-back
LiveAn automatic text reply to a missed call, so a caller hears back before they try a competitor.
Trades — A caller who can’t reach you gets an automatic text back instead of silence — they hear from you before they try the next name in the search results.
Pipedrive-native softphone
LiveClick any number in Pipedrive to call it. Inbound calls ring inside the panel — no second window, no separate app to keep signed in.
Trades — Click a customer’s number in Pipedrive to call them back; when they call in, the panel rings with their record already open — no separate phone app to check.
Call logging to Pipedrive
LiveEvery call becomes an activity on the right contact. Logging retries until it lands — nothing is dropped in silence.
Trades — Every call — quote follow-up, job confirmation, a customer chasing a callback — lands on that customer’s Pipedrive record automatically, so the next person to pick up the job has the history.
Wrap-ups
LiveEvery call writes back duration, outcome and recording link to the contact’s timeline automatically.
Trades — Duration and outcome write back to the contact after every call — useful when the job gets handed from whoever took the enquiry to whoever’s doing the work.
SMS inbox
LiveA shared messaging inbox keeps replies visible to the whole team, with every thread on the contact timeline. Market-dependent — see the rate card for which of your numbers carry text.
Trades — Send appointment confirmations or a "on my way" text from the same shared inbox the whole team can see — not one person’s personal mobile.
Business hours and after-hours voicemail
LiveSet your workspace’s calling hours; outside them, callers hear an announcement or leave a recorded message instead of ringing through.
Trades — Set your calling hours once; after-hours callers hear an announcement instead of ringing a phone nobody’s near at 9pm.
Full list of everything shipped, with the same live/rolling-out labelling: the features page.