Everything your team needs. Already included.
Calls, messages, context, follow-up and reporting live together inside Pipedrive. Every feature on this page is ready to use and included in the same straightforward plan.
Team activity, without exposing customer data.
See call volume, outcomes and busy periods in one operational view. This capture contains no contact names, phone numbers, message content or account identifiers.
Call, message and keep the record straight
The daily essentials, built directly into the CRM your team already works in.
Pipedrive-native softphone
Click any number in Pipedrive to call it. Inbound calls ring inside the panel — no second window, no separate app to keep signed in.
Call logging to Pipedrive
Every call becomes an activity on the right contact. Logging retries until it lands — nothing is dropped in silence.
SMS inbox
A shared messaging inbox keeps replies visible to the whole team, with every thread on the contact timeline. Market-dependent — see the rate card for which of your numbers carry text.
Recording and consent
Off until you switch it on in Settings. Once on, callers hear a consent announcement before recording starts, and the recording attaches to the call’s Pipedrive activity.
Multi-country numbers
US, UK, Germany and Brazil numbers, chosen in-app — each with its own printed rates.
Printed pricing
One plan, one public rate card. The price on the page is the price on the invoice — no “contact sales”.
Missed-call visibility
Unanswered inbound calls log distinctly rather than blending in — configurable as an open task, a done note, or blended with answered calls.
Wrap-ups
Every call writes back duration, outcome and recording link to the contact’s timeline automatically.
Team reporting
Daily call/message rollups, a busiest-hours heatmap and CSV export, available to workspace admins today.
Make every conversation easier to handle
Turn on the workflows your team needs, from after-hours cover to automatic follow-up and recording controls.
Business hours and after-hours voicemail
Set your workspace’s calling hours; outside them, callers hear an announcement or leave a recorded message instead of ringing through.
Missed-call auto-text-back
An automatic text reply to a missed call, so a caller hears back before they try a competitor.
Number blocklist
Maintain a list of numbers to keep off your lines; enforcement turns on per workspace once the list is reviewed.
SMS reply snippets
Saved replies for common questions, inserted into the message composer in one click.
Inbound caller-context panel
Shows the caller’s open deals and last note as the phone rings, before you pick up.
Recording pause and resume
Pause recording mid-call for a sensitive moment, then resume — for workspaces with recording already on.
Wrap-up callback due dates
Flag a call with a callback-due date at wrap-up, and see it in a dedicated callbacks list.
Weekly team-stats digest
A Monday-morning email summarizing the previous week’s calls and messages for the team.
Number capabilities vary by market — for example Brazilian numbers are voice-only and don’t carry business SMS. The printed rate card on the pricing page and the support FAQ state exactly what your market and number type carry; this page describes the product, not a per-market guarantee.